Subscribers may exchange tickets for another performance of the same production, subject to availability, up to 2 hours prior
to the performance time on the held ticket.*
3 EASY WAYS TO EXCHANGE YOUR TICKETS
ONLINE: You can choose your seat online. It's easy! Log into your account to exchange your tickets 24 hours a day, 7 days a week!
* Please note: If you choose a more expensive seat or date, you'll pay the price difference between your subscription seat
and the new subscription seat you've chosen. Upgrade differences will be charged when you make the exchange. There is no refund
when exchanging into a lower-priced performance, series, or seating section.
Missed Performances
Subscribers receive one missed show benefit per season. If you miss your performance, you may request to use your missed show
benefit for the season. Tickets are subject to availability. The number of tickets you receive will match the number of unused
tickets originally purchased for that production date.
Lost Ticket Replacement
If you lose or misplace your tickets we will be happy to provide replacements. Please call us at
215-574-3550 to request replacement tickets. Replacement tickets will be
held at the box office under your Account ID and the account holder's name.
Donating Your Tickets
If you are unable to use or exchange your tickets, you may return them to the theatre (up to 2 hours before your scheduled
performance) as a tax-deductible donation. We will issue an email acknowledgement of your contribution equal to the value
of your subscription ticket price.
Subscription Renewal
Mainstage subscription renewals will begin in January 2027. Subscribers will have the ability to renew into their same
seats or sign up for the seat change event. Renewing subscribers receive priority on seat changes, and renewing early
gives you the best chance to make your desired change in the seat change event. Over 80% of our audience renews their
subscription each year.
Subscriber Additional Tickets
As a subscriber, you can order additional tickets for each of our WST productions, discounted at $20 off regular price ($97-$157),
plus reduced service fees! (Cannot be combined with any other offer. Restrictions may apply.)
Manage Your Subscription Online
You can update your profile, exchange your tickets or transfer your tickets to a friend. You will be able to pay your
renewal invoice online beginning in January 2027.
We are proud to have Parkway as our Official Parking Partner, with two lots adjacent to Walnut Street Theatre.
Subscribers receive a discount when they park at either location.
Our dining partners offer a wide variety of restaurant options to complete your trip to the theatre. We encourage you
to support our neighbors and take advantage of their generous offers!
Barrymore's Café and the gift case open hour prior to all performances. Enjoy 10% off by showing your subscriber ticket.
Late Seating
The lobby opens 60 minutes prior to each Mainstage performance, and seating begins 30 minutes before curtain time.
Latecomers will be seated at the discretion of management in order to prevent a disruption of the performance already
in progress. In most cases, if you are late, you will be asked to sit in the first available seat until intermission.
After intermission, latecomers can claim their ticketed seats.
Amadeus, (2011), Rob McClure and Ensemble